Refund policy

Your satisfaction is important to us.

Returns

You may request a return within 30 days of receiving your order.

Returned items must be:

  • Unused
  • In original packaging
  • In resalable condition

Non-Returnable Items

The following items cannot be returned:

  • Personalized products
  • Used pet products
  • Opened consumables
  • Gift cards

Refunds

Once your return is received and inspected, we'll notify you regarding approval.

Approved refunds will be issued to your original payment method within 5–10 business days.